Frequently asked questions
The questions customers ask us most, answered in full. If yours isn't here, ask us on Discord.
Ordering
Do I need an account to buy?
Yes, you sign in with Discord. Every order is delivered in a private Discord ticket we open for you, so we need your Discord account to open it. If you already have Discord, there's nothing new to make.
How do I place an order?
Pick a service, choose your options and add it to your cart. At checkout, fill in what the service needs (like your platform), choose how to pay, and place the order. You'll get an order number straight away.
Where do I find my order number?
On your order page right after checkout, and any time under My Orders. You can also use Track my order.
Can I order more than one service at once?
Yes. Everything in your cart goes on one order and one ticket.
Payment
How do I pay?
Choose a method at checkout: PayPal (card or PayPal account), Zelle, Apple Pay (US), Wise, Skrill, bank transfer (EU), Rewarble gift cards, or crypto (USDC, USDT, Bitcoin, Litecoin). The checkout shows exactly where to send it and any fee.
How long do I have to pay?
5 hours from placing the order. After that it expires and you can simply order again.
How do you confirm my payment?
Upload a screenshot of the payment on your order page and staff check it, usually within minutes; for bank transfer, open a ticket in our Discord. Your order page updates by itself, and your private ticket opens the moment it's confirmed.
Can I have more than one unpaid order?
Up to 3 at a time. Pay or cancel one to place another.
Delivery
How long does delivery take?
Each service page shows its own estimate. Services that need you there, like bot lobbies, are scheduled with you in your ticket.
Where is my order delivered?
In your private Discord ticket, which only you and our staff can see. Your order page also shows its progress: In progress, then Delivered.
Do you need my account login?
Only for services that genuinely need it. When one does, staff ask in your private order ticket, and you enter it in the encrypted vault on your order page, never in a chat or DM. It's deleted 24 hours after your order is complete.
Account safety
How do I know I'm talking to real staff?
Check their Discord ID on Verify CartLobbies staff. Names and screenshots can be faked; IDs can't. Real staff only help you inside your order ticket and never DM you first.
Someone DMed me saying they're staff. What do I do?
Don't pay them or send them anything. Check their ID on Verify CartLobbies staff, then block and report them to us in Discord.
Refunds
Can I get a refund?
Yes, under our Refund Policy. In short: if we can't deliver, or you cancel before we start, you get your money back. Ask in your ticket.
What if my payment was declined?
Staff tell you why on your order page. Fix it and send a new screenshot within the time left; declining reopens your payment window for at least 5 hours.