CartLobbies

Refund Policy

Last updated: 8 October 2026

In short

  • Not started yet: a full refund, including any payment fee.
  • Partly delivered: the part we didn't deliver is refunded.
  • We can't deliver it: a full refund, including any payment fee.
  • Delivered as described: no refund for a change of mind.

Before your order starts

An unpaid order can be cancelled from its page at any time, and nothing is charged. If you have paid and our staff haven't started your order yet, ask in your order ticket or email us, and we will cancel it and refund everything you paid, including the payment fee.

If your order is partly delivered

If we deliver only part of your order, we refund the part we didn't deliver. For example, if you ordered two bot lobbies and received one, we refund one.

If we can't deliver

If we can't deliver your order at all, for any reason on our side, we refund everything you paid, including the payment fee.

If something is wrong

If a service wasn't delivered as described, tell us in your order ticket or by email as soon as you can. We will put it right, or refund the part that was wrong.

When we don't refund

When you place an order, you ask us to start it straight away, so the usual 14-day right to cancel a service ends once your order is delivered (see our Terms of Service). We don't refund a delivered order because you changed your mind, or because a publisher or platform took action against your account.

If an order can't go ahead because you weren't available at the times you gave us, or didn't provide what the service needs, we will arrange a new time with you first.

How you are refunded

Refunds go back the way you paid: to your PayPal account or card for PayPal, and to the same account or wallet for other methods. If a payment can't be sent back the same way, such as a gift card, we agree another method with you. We send refunds within 5 working days of agreeing them; your bank or provider may take longer to show it.

Disputes and chargebacks

Please contact us before disputing a payment with your bank. A refund from us is faster, and a dispute over an order we delivered may lead to your account being closed.

How to ask for a refund

Ask in your order ticket, or email support@cartlobbies.com with your order number. Your rights under UK consumer law are not affected by this policy.